TERMS OF SERVICE
Last Updated: July 15, 2025
Effective Immediately for All Users
1. Introduction
Woolen Timeless ("we", "us", "our") operates this e-commerce platform. By accessing or purchasing from woolentimeless.com (the "Site"), you engage in our services (the "Service") and agree to these legally binding Terms.
2. User Eligibility
· You confirm you are the age of majority in your jurisdiction.
· Minors may use the Site only under direct supervision of a consenting adult guardian.
3. Prohibited Conduct
You agree not to:
· Use our handmade wool-felt portraits for illegal purposes (e.g., counterfeit resale).
· Transmit malicious code or disrupt Site functionality (§12).
· Reverse-engineer our unique product designs or processes.
4. Custom Product Policies
· Accuracy Limitations: Wool-felt colors/textures may vary from screen images due to handcrafting nature
· Modification Rights: We reserve the right to refuse orders violating our artistic integrity (e.g., requests for offensive content).
5. Third-Party Tools & Links
· Embedded tools (e.g., Shopify plugins) are provided "AS IS" with zero liability for functionality issues
.
· Links to external sites (e.g., payment gateways) require you to verify their policies independently.
6. User-Generated Content
By submitting comments/photos:
· You grant us perpetual rights to use them for marketing (§9).
· We may remove content deemed detrimental to our artisan brand values.
7. Limitations of Liability
· Handmade Products: No warranty for minor natural wool variations (§13
).
· Service Interruptions: Unplanned downtime may occur for studio maintenance (e.g., artisan training).
· Maximum liability capped at order value paid.
8. Policy Updates
Changes take effect when posted on this page. Material modifications (e.g., pricing structure) will be notified via account email.
9. Governing Law & Disputes
· Governed by Canadian law (§18).
· Disputes require 30-day mediation attempt before litigation.
Our contact information is posted below:
Woolen Timeless
woolentimeless@gmail.com