FAQs
Do you ship oversea?
Yes, we ship all over the world.
How long will it take to get my orders?
As eachWool Felt work is handmade, the process takes time. Our current estimated turnaround time is 3-10 months for completion (refer to the product page for specific estimates), with an additional 2-4 weeks for shipping, depending on your location. We appreciate your understanding and patience.
How are the woolen timeless work made?
Eachwoolen timeless work is custom-made exclusively for your pet using the needle felting technique with 100% natural, soft wool. Needle felting involves compressing wool fibers together by hand to create specific textures and shapes. The nose and mouth of eachwoolen timeless work are also handmade. Full-bodywoolen timeless include a wireframe to support the stability and mobility of the paws and tail.
How do you ensure that customers are satisfied with woolen timeless work?
Throughout the production process, we’ll send you pictures and videos for review. If you have any concerns, we’ll discuss and make modifications to ensure yourwoolen timeless work closely resembles your pet. We pay attention to detail and strive to capture your pet’s unique qualities.Please note that while we do our best to accurately depict your pet’s likeness, slight variations in color may occur due to differences in electronic device displays. Additionally, the texture of wool material and limitations of the needle felting technique may prevent a 100% exact match.
What if I want a return or cancel my orders?
Please refer to Our Policies
How can I have my pet’s real fur added in the portrait?
Upon request, we can incorporate your pet’s real fur, ash, whiskers, or teeth into the portrait. After placing your order, we’ll provide you with a mailing address for sending them.