Shipping Policy
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends/holidays) before shipment. This preparation time ensures your handmade item is packaged with care.
Shipping Options & Timelines
· Standard Shipping (10-15 business days)
► Economical option with full tracking
► Subject to customs clearance variability
► Typical delivery to most countries: 12-18 days
· Expedited Shipping (≤7 business days)
► Priority handling + express clearance
► Additional fee calculated at checkout
► Recommended for time-sensitive gifts
Note: Delivery windows are estimates. Factors like customs inspections, extreme weather, or regional disruptions may extend timelines.
Tracking & Delivery Management
· A tracking number will be emailed within 24 hours of shipment.
· Use this to monitor progress via carrier websites (e.g., DHL, FedEx).
· No movement >15 days (Standard) or >7 days (Expedited)? Email us immediately with order number + tracking screenshot.
Critical Responsibilities for Buyers
1. Address Accuracy
► Double-check shipping address/phone at checkout.
► We cannot redirect/reship packages due to:
✘ Incorrect recipient details
✘ Missing apartment/unit numbers
✘ Invalid contact information
(Re-shipping requires new order + payment)
2. International Customs & Taxes
► Duties/taxes are determined by your country’s regulations.
► Contact your local customs office before ordering to estimate fees.
► Delays from customs inspections typically resolve within 5-7 days.
Lost/Damaged Package Protocol
· Lost in transit?
► Email support@yourbrand.com with:
• Order number + "LOST SHIPMENT" in subject
• Carrier tracking screenshot
► We initiate carrier investigation (3-10 days).
► If confirmed lost: Re-shipment (if stock available) or store credit/refund.